---
title: "Contact and support"
description: "Contact the System One support team for account and billing questions, or report reproducible SDK problems in the public issue tracker."
canonical: "https://system-one.dev/en/contact"
last-updated: "2026-09-20"
language: "en"
---

# Contact and support

Contact the System One support team for account and billing questions, or report reproducible SDK problems in the public issue tracker.

## Account and API support

Email the support team for account access, billing, and hosted API questions. Include relevant request or order identifiers and a description of the problem.

## Public SDK support

Use the SDK repository’s GitHub Issues for SDK bugs, documentation corrections, and reproducible integration problems. Search existing issues first; opening an issue requires a GitHub account.

## Include a small, redacted reproduction

Include package versions, runtime, the endpoint path, expected behavior, and actual behavior. For API failures, keep the HTTP status, X-Request-Id, and X-System-One-Error-Code. Replace real inputs with a minimal example before posting.

## Keep account details private

Use the support email above for account or billing details instead of a public issue. Never send API keys, passwords, session cookies, full payment details, or private request content. Share only the identifiers and redacted information needed to investigate.

## Support expectations

Email handles account and hosted API support; GitHub Issues is a public project channel. No guaranteed response time or support service level is published. Neither channel requires sharing credentials or granting access to your account.

[support@system-one.dev](mailto:support@system-one.dev)

[GitHub Issues](https://github.com/ziyu/system-one-sdk/issues)

## Start here

- [Developer documentation](https://system-one.dev/en/docs)
- [TypeScript SDK](https://system-one.dev/en/sdk)
- [API reference](https://system-one.dev/en/api)
- [Authentication](https://system-one.dev/en/auth.md)
- [Pricing](https://system-one.dev/en/pricing)
- [OpenAPI specification](https://system-one.dev/openapi.json)
- [Agent integration guide](https://system-one.dev/en/skill.md)
- [About](https://system-one.dev/en/about)
- [Contact](https://system-one.dev/en/contact)
- [SDK source](https://github.com/ziyu/system-one-sdk)
- [@system-one-ai/core (npm)](https://www.npmjs.com/package/@system-one-ai/core)